Feeding

Why should I feed my dog raw?

Dogs have been eating raw diets for thousands of years. In fact, every wild animal in the world is eating a raw diet right now. It’s only in the last 150 years that dog owners started feeding processed convenience foods to their pets. Since then, the domestic dog has seen a steady decline in both health and life expectancy.

Today, dogs share the same “disease of civilisation” that humans face. Processed food and poor-quality diet are major contributors to the man-made diseases (obesity, cancer, diabetes, allergies, digestive disorders, kidney disease, liver disease, etc.) that your dog may face.

What’s in a raw diet?

While raw diets can vary, they’re always meat-based and generally contain the following ingredients:

  1. Muscle meat
  2. Edible bone
  3. Organs
  4. Plants
  5. Supplements

Is it safe to feed my dog raw meat?

Yes. Dogs have very different digestive tracts with a highly acidic gastric PH (2 or lower). This acidic environment is highly suitable for the breakdown of meat, raw bones and is effective at killing pathogenic bacteria.

What are the benefits of feeding a raw food diet?

There is considerable evidence to show that a natural, raw food diet results in numerous benefits including a glossy coat, healthy skin, lean muscle tone, robust immune system, sweet smelling breath, healthy teeth and gums, increased energy, better digestion and a strong heart. A specially formulated raw food diet is especially beneficial for working dogs as it helps performance and healing. Its advantages cannot be overstated, dogs eating a raw food diet can be expected to live longer and to suffer less illness and disease.

How much should I feed my dog?

It is recommended to feed between 2-3% of your dog’s ideal, adult body weight, per day (divided into two meals). We provide a feeding guide that can help you calculate how much to feed your dog.

Can raw food help with weight loss?

Raw food is the easiest, healthiest way to help your dog return to his or her correct weight without feeling hungry.

What about the bacteria on raw meat?

Dogs have the most amazing immune system. Consider what they sniff, lick and eat during the course of a typical walk in a park! The bacteria found on fresh meat poses no threats to them whatsoever. Further, our meat products are prepared and snap frozen within 4 hours of being collected from human-grade suppliers.

How do I transition my dog onto your meals?

We highly recommend gradually transitioning your dog onto a raw diet using either a fast 7-day or standard 14-day transition, depending on the circumstances. Your first order will contain step-by-step instructions on transitioning your dog to our meals. This will give your dog time to adjust and adapt to their new species appropriate diet and involves mixing your previous food with The Naked Dog meals and gradually increasing the amount of raw.

When transitioning to our meals we strongly recommend starting with one of the Chicken variants as this is gentle on sensitive tummies. It is not recommended to transition your dog to a raw diet with high fat products including Beef, Lamb, Pork and Duck. These can be introduced gradually once your dog has adjusted to their raw diet.

I’ve noticed peculiar poop when transitioning

During transition, it’s normal to see slight changes in their stool (loose) – don’t panic! This is perfectly normal. Dogs digest kibble and canned food differently than raw meat which result from digesting fillers, carbohydrates and starches found in commercial diets.

Feeding meals that are rich sources of fat may result in loose stool or stomach sensitivities if fed too much. We recommend feeding raw Beef, Lamb, Pork and Duck moderately if sensitives are identified.

Products

How will my order arrive?

Our products come in a reinforced and temperature insulated box. We recommend transferring the products directly into your freezer and defrosting as required.

Are your meals balanced?

Our raw meals are formulated to meet the nutritional levels established by AAFCO Dog Food Nutrient Profiles for all life stages.

Are your products fresh or frozen?

Our products are made fresh and then immediately frozen. All meals are made weekly in micro batches.

Do your products contain preservatives?

No. Our products do not contain any artificial additives, preservatives or fillers.

How long will my meals last in the freezer?

Our products will last naturally in the freezer for up to three (3) months. Once defrosted in the fridge, use within four (4) days.

Can I cook your meals?

We recommend thawing the meals and serving ‘as is’. However, the meals can be flash fried for a maximum of 30 seconds in a pan to provide an extra aromatic push for fussy eaters. Please keep in mind the meals contain crushed bone.

Orders

Can I use more than one discount code?

Only one discount code can be used in each order. These cannot be used in conjunction with other offers.

Can I order a sample of your food?

Yes, we offer 250G samples of The Naked Dog meals from $4.95. A $50 minimum website order applies.

Do you offer discounts for bulk purchases?

We are more than happy to discuss options with you, depending on your desired quantity. Please contact us at info@thenakeddog.com.au

Subscriptions

Do I have to subscribe?

No you do not, simply leave the 'One-time purchase' box ticket on each product page.

How can I set up a subscription?

On each product page, you will see an option to "Subscribe and Save". Simply select this option, the desired frequency and then process it as per any normal order.

I'm away. Or have leftover products from my last delivery?

Log into your account and select the 'skip' or 'pause' options in your subscription settings. You will not be billed during this period..

Can I change the products in my subscription?

To change (add or remove) any products you will have to login to your account and adjust the subscription accordingly.

How can I cancel my subscription?

To cancel any subscription, simply log in to your account and press 'cancel my subscription'.

What intervals can I choose?

We currently offer one (1) week, two (2) week and four (4) week subscriptions. For example, if you wanted your order delivered every week, then select 'week' from the drop down menu.

Do I get a discount if I subscribe?

Yes, every subscription will receive an ongoing discount ranging from 5-15%.

Pickup & Delivery

When does my order need to be in by?

For Canberra and Queanbeyan Sunday afternoon deliveries: All orders must be placed by Midnight Saturday. Alternatively orders may be picked up at anytime once given confirmation.

What time can we pickup our meals?

Sunday deliveries begin at 11:00am until around 6pm, this time may vary due to the amount of orders. If you would like a one hour window of what time your order will be delivered please get in touch with us via email at info@thenakeddog.com.au

What time do you deliver?

Sunday deliveries begin at 11:00am until around 6pm, this time may vary due to the amount of orders. If you would like a one hour window of what time your order will be delivered please get in touch with us via email at info@thenakeddog.com.au

What if I am not home?

You do not have to be home for us to deliver your order. Our packaging has been designed to keep your meals frozen for 6-10 hours before placing into your fridge or freezer. For more information regarding our packaging, please see the following link: http://www.woolcoolaustralia.com/performance.

Do you charge for deliveries?

Delivery is FREE for all orders $60 and over in the Canberra and Queanbeyan region. A $5 fee applies for all smaller orders.

Is there a minimum order?

Yes, there is a minimum order of $50 before the website will allow you to checkout.

Where do you deliver?

We deliver weekly to the Canberra and Queanbeyan region.

What if I am outside of these areas?

Please contact us via email at info@thanakeddog.com.au to discuss shipping options.

What do I do if I didn't receive exactly what I ordered?

We have great attention to detail when it comes to packing the dozens of orders we send out every week. However, if you feel you didn't receive exactly what you ordered, contact us at info@thenakeddog.com.au to have it rectified.

What if I live in a high rise or gated complex?

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, we will leave your order in the safest place possible.

Packaging

Why do you use wool?

Woolcool insulated packaging has been independently proven to keep meat within the critical 2°c and 8°c from 24 hours to more than 72 hours. Woolcool has also been independently proven to keep food contents below the all important 5°c for at least 24 hours and longer.

How does your insulation compare to polystyrene?

emperature after 24 hour testing. Data taken from actual trial using Gemini trackers which are tiny tag data loggers that accurately and reliably monitor temperature, humidity, power usage, CO2 and other environmental parameters. https://www.woolcool.com.au/wp-content/uploads/2015/10/TempGraph-New.gif

What do I do with the insulated boxes?

We are environmentally conscious, so we endeavor to reuse as much packaging as possible. Please leave the box, insulation and ice pack outside on the day of your next delivery or alternatively, you can drop it off at our pickup location at any time.

Is your packaging recyclable?

Yes! Woolcool products are primarily made from wool and cardboard/paper based materials, some of which are from recycled sources. These are renewable and compostable/recyclable.